Dr. Robert Solano

Published On: February 19, 2023 · Categories: Leadership & Purpose ·

An Open Letter to a Former Associate

The Sunday Letter

One honest letter a week: stories, lessons, and one question to carry with you.

    Dear Former Associate,

    A few weeks ago, you gave us notice that you were leaving our law firm. You agreed to stay on a few weeks to close out some of your open cases. We are very grateful that you provided notice and that you were willing to continue to work for a few weeks. Your actions were very professional; the same level of professionalism you brought to work every day for the past two years. Thank you.

    Likewise, it was very professional to inform us that you planned to start your own law firm. Regrettably, we had a conflict of interest. We terminated your employment contract early but believe that we gave you fair pay and severance. To be clear, anyone that practices or plans to practice immigration law is a business competitor. This was not personal; it is the nature of business.

    In lieu of using your name, I have addressed this letter towards a friend because we do still consider you our friend. We wish you success with your law firm. We hope that you learned a lot about business while working with us and that you will develop your own unique business strategy and company procedures. This is a large market, and we have no doubt that there are many potential new clients that need your services. You are a great attorney!

    Since you are our friend, I want to share some of our experiences in hopes that you will avoid the pain that we lived through. My wife, Zaira Solano, started this business with a laptop, a cell phone, and two months’ rent in her bank account—with exactly $100 to spare. I met her when she was two years into her business. For the past five years, I have been privileged to watch the business grow through its phases. I frequently help with the business on the nights and weekends after I work my normal day job.

    When Zaira started Solano Law Firm, she decided that she would be a business owner. Countless attorneys practice law, and many start their own company, but few make the conscious decision to be a business owner. Being an entrepreneur requires a different mindset than being a lawyer. I’m sure you already know that running a new business is extremely difficult. The first few years were challenging for us because Zaira had to do everything, from being the sales team to the marketing specialist, receptionist, accountant, bookkeeper, human resource manager, technology officer, and networking every day, on top of her duties as an attorney. When you joined the team, we had already hired specialists for each of these activities or outsourced them. Our monthly payroll expenses are now approximately $62,000, and we spend an additional $10,000-$20,000 per month outsourcing marketing, bookkeeping, information technology, accounting, and other management tasks. Even the smallest business is a machine with many moving parts.

    My recommendation to you is to hire help or outsource business management tasks as soon as possible. We should have hired and outsourced more, and sooner. I can’t begin to count how many hours I spent learning web design, pay-per-click, email marketing, IRS regulations, etc. Or how many hours I spent combing over resumes and interviewing poor job applicants. There are invariably other experts that are better at these skills than we will ever be. Because of the overwhelming workload and variety of tasks, the first few years of our business crushed our souls. It strained our relationship. We had more than one nervous breakdown and a breakup. Now we find happiness when we can focus on the few passion areas that we love—helping clients and developing our team.

    I’m sure you already know that running a new business is extremely difficult. The first few years were challenging for us because Zaira had to do everything, from being the sales team to the marketing specialist, receptionist, accountant, bookkeeper, human resource manager, technology officer, and networking every day, on top of her duties as an attorney. When you joined the team, we had already hired specialists for each of these activities or outsourced them. Our monthly payroll expenses are now approximately $62,000, and we spend an additional $10,000-$20,000 per month outsourcing marketing, bookkeeping, information technology, accounting, and other management tasks. Even the smallest business is a machine with many moving parts.

    My recommendation to you is to hire help or outsource business management tasks as soon as possible. We should have hired and outsourced more, and sooner. I can’t begin to count how many hours I spent learning web design, pay-per-click, email marketing, IRS regulations, etc. Or how many hours I spent combing over resumes and interviewing poor job applicants. There are invariably other experts that are better at these skills than we will ever be. Because of the overwhelming workload and variety of tasks, the first few years of our business crushed our souls. It strained our relationship. We had more than one nervous breakdown and a breakup. Now we find happiness when we can focus on the few passion areas that we love—helping clients and developing our team.

    Entrepreneurship also changed our relationship. Years ago, I believed in work-life balance and enjoyed the idea of being able to leave work in the office to come home and focus on the family. For an entrepreneur and small business owner, there is no such thing as work-life balance. We are always “on.” We cannot have a conversation without talking about the business in some fashion. The business is not the only focus in our lives, but it manages to weave into every aspect of our existence. Most of our vacations are business vacations, most of our friends are business colleagues, most of our books are business books, network events are date nights, and many of our friends raise their children in their businesses. Zaira regularly works 80 hours a week and spends much more time than that talking and thinking about the business. I enjoy working hard, but Zaira is beautifully relentless.

    Zaira and I had one particular date night a few years ago. We were trying to figure out how to remotely manage an office in Atlanta while living in Florida. This was a topic that we argued about multiple times. On this date night, Zaira prepared a PowerPoint presentation for me on how we could make the new business model work. Imagine! Friday night in downtown Orlando, sitting at a beautiful cafe next to Lake Eola, most couples were out getting a nice dinner while the babysitter watched their children. Lovebirds walked by, dressed up on their way to go dancing or see a play at the theater, and here Zaira and I are having a glass of wine and reviewing our business plan on an iPad. That’s romantic!

    At first, I fought against this. I tried to maintain work-life balance and separate the two worlds. This put a lot of strain on our relationship. My recommendation is that you forget the myth of work-life balance. We were a lot happier when we stopped fighting our natural entrepreneurial spirits.

    For entrepreneurs, there is no such thing as work-life balance. There is only life, and life includes the business, our relationships, our family, and friends. They all support each other. Now, we schedule date nights and reading time at the beach the same way we schedule conference calls and performance reviews (quarterly calendar meetings). We regularly talk about business at home at all hours of the day, night, and weekends. The business is an extension of our relationship. We love each other. We love the world. We want to develop a deep and meaningful relationship, and we want to have a meaningful impact on the world. The business is an extension of our love.

    Finally, I want to share with you a valuable lesson that we learned about growth. Last year, your salary as an associate was greater than Zaira’s, the CEO. On paper, you may have seen large revenue numbers, but as I already discussed, we have huge overhead costs. Our salary costs are high, the cost of service providers is much higher than you probably expected, rent and other facilities are expensive, and there are numerous other costs associated with operating the business. Year after year, we have grown between 33% to 125% annually. We grow because we continue to invest in the business. Last year, we hired our office administrator. This was an expensive hire. It cost us over $10,000 just to find and recruit her. It cost us almost another $10,000 to train her. These costs and her entire salary came out of Zaira’s pay. For four months, Zaira did not pay herself anything to cover the initial investment in the office administrator. For four months, the work didn’t stop, but the pay sure did.

    We reinvest a lot into the firm. Hiring our office administrator is one example. Other examples include the firm retreats, family days, coaching services, and marketing campaigns, to name a few. These investments are required for growth, and growth allows us to help as many clients as possible.

    This year, we are in a better position. If Zaira decided to level her growth, she could pay herself over $100,000 this year. But small changes to the business could dramatically impact her salary and benefits. For example, if she decided to hire two new paralegals or if there was a 30% dip in new clients, Zaira’s salary would reduce to near minimum wage. Imagine working 80+ hours a week as an attorney and CEO to make minimum wage!

    The truth that few people talk about is that small business growth is cyclic. You will have hard times and good times. You will have some months where you will make more money than you ever dreamed possible, and other months when you will question your life choices as you cry yourself to sleep.

    My recommendation is to expect it, prepare for it, and don’t be surprised when the world appears to be crashing down on you. We fall so that we can learn to pick ourselves back up. This is a hard lesson, but one of the most important. It is why most solo-practitioners give up after six months and either apply to work for a larger law firm or try to teach at a university instead.

    In conclusion, we really do wish you the best of luck as you start your own business. We have no ill-will towards you as long as you have no ill-will towards us. We have an abundance mindset and welcome anyone that is compassionate, professional, and eager to serve the immigrant community. They are severely underserviced and need our help.

    My wife is the CEO, not me, but I am sure that she will agree that being an entrepreneur is the most difficult thing she has ever done in her life, but also the most rewarding—cliché, I know. Although Zaira and I are not parents, I believe that some mothers will even tell you that being an entrepreneur is more difficult than raising a child.

    We wish you the best of luck and look forward to seeing your business grow and develop.

    Saludos,

    Robert Solano

    Chief Advisor
    Solano Immigration Law Firm

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    Are Taínos Native American? Remembering the indigenous people of the Caribbean

    Lee este artículo en español

    Cacique Jorge Baracutei Estévez of the Higuayagua Taíno, seated in a feathered headdress and Higuayagua T-shirt
    Jorge Baracutei Estevez (above), who leads a Taíno community group in New York, worked with photographer Haruka Sakaguchi to depict modern-day Taíno. From National Geographic.

    As a child growing up in New York, October and November were always a time to celebrate Native Americans and their role in the founding of America. In elementary school, we sang songs about how Christopher Columbus “sailed the ocean blue.” We learned that he met Native Americans in the Caribbean and called them “Indians” because he thought he arrived in India. We learned how Native Americans helped early settlers and concluded the season by dressing up as Pilgrims and Native Americans for Thanksgiving.

    I am Latino, Dominican and Puerto Rican more specifically, and most of my friends were Latino, Black, or White. I knew that there were still groups of Native Americans living in America — like the Navajo, Cherokee, or the Inuit — but I didn’t know any Native Americans personally. Native Americans were something from the history books. I especially never considered myself to be a Native American. Now, I wonder if I was wrong.

    The subject of race and ethnicity was very confusing for me as a child. Like many Latinos from my era, we did not differentiate between race and ethnicity. People were either White, Black, or Latino. If someone asked me what I was, I would reply, “I’m Latino,” or “I’m Hispanic.” It was not uncommon for my friends or biological family to say, “I’m not Black, I’m Dominican,” or “I’m not White, I’m Puerto Rican.”

    Latinos could be fair-skinned with red hair and blue eyes, or chocolate skinned with kinky curls.

    It is well known that almost all Latinos from the Caribbean Islands are a mix of European and African. This is because in the Caribbean, more so than in mainland America, European colonizers mated with their African slaves and servants prodigiously. Many Caribbean islands also relied on free Blacks and Mulattos (mixed race) to manage plantations. This resulted in an intermediary mixed-race class in the Caribbean, which was absent in mainland America.

    The intermixing of races is why it is difficult for Caribbean Latinos to understand America’s racial categories. Almost all Caribbean Latinos are mixed race and categorizing us as White or Black largely relies on the color of our skin, which is a rather superficial characteristic. For many Latinos, the color of their skin can vary greatly between family members or siblings. Even between the seasons, my skin color varies — in the winter I look more like a tanned Spaniard and in the summer I appear more Black.

    To make racial matters more complicated, recent DNA testing has revealed that many Caribbean Latinos also have Taíno ancestry.

    Who Were the Taíno People?

    Taínos are a subcategory of the Arawak people. They were the indigenous people of the Caribbean Islands, also called the West Indies, which includes the islands of the Dominican Republic and Haiti (Hispaniola), Puerto Rico, Cuba, Jamaica, Trinidad and Tobago, Cayman, Bahamas, and many others.

    What Happened to the Taíno?

    Illustrated map of the Taíno islands of the Caribbean, including Boriken (Puerto Rico), Ayiti (Hispaniola), and Cuba
    By some estimates, there were over 3 million Taínos inhabiting the Caribbean Islands before colonization. Image from “Zandunga: The Taíno Warrior.”

    Taínos were the first indigenous people that Christopher Columbus met in the New World. They were the people that Columbus mistakenly called “Indians” and in his journal he wrote about them that, “They were very well built, with very handsome bodies and very good faces… They should be good servants.”

    Later, Columbus and his men shipped 500 Taínos to Spain to be sold into slavery — 200 died on the journey. When he returned to the island a few years later, he ordered every Taíno to bring him gold, and those that didn’t had their hands chopped off. In the decades that followed, the Taíno people were wiped out by disease, slavery, and genocide.

    I always thought that the indigenous people of the Caribbean Islands were extinct. I never even heard the name “Taíno” until I was an adult. In the early 2000s, I learned about the movement to rename Columbus Day to Indigenous Peoples Day. This inspired me to learn more about the indigenous people of Dominican Republic and Puerto Rico. To my surprise, I learned that there were an estimated 3 million Taínos living in the Caribbean before Columbus arrived. Their language gave us words like can canoe, hammock, barbecue, tobacco, and hurricane. They were peaceful and generous people, which unfortunately allowed Columbus and other colonists to exploit them.

    Am I Taíno? What My DNA Revealed

    When my daughter was born, I wrote a bilingual children’s book for her so that I could teach her about the Taíno people. The book is called “Zandunga: The Taíno Warrior” and features different aspects of pre-colonial Taíno culture, lifestyles, and themes.

    Cover of Zandunga: The Taíno Warrior, a bilingual children's book by Robert Solano
    I wrote “Zandunga: The Taíno Warrior” so that I could teach my children about our Taíno heritage.

    I learned a lot about the Taíno people while writing the book, but after I wrote it, I had a nagging question… “Was I Taíno?”

    While researching the book, I learned that some Caribbean Islanders still had Taíno ancestry, but none of my family could trace our history back that far. So, I took a DNA test, and the results were surprising. I was expecting to have 1% or 2% Taíno DNA. To my surprise, my DNA was 13% Taíno or about 1/8th (I was also 50% Spanish from Andalusia and 30% West African, mostly from Senegal, Guinea, Nigeria).

    I was Taíno!

    Further research revealed that I may not be alone. For most of modern history, the Taíno were thought to be extinct, but recent studies have shown that that may be incorrect.

    Although the colonial record declared the Taíno extinct, genome studies have shown that up to 61% of Puerto Ricans, 30% of Dominicans, and 33% of Cubans have Taíno DNA. World-wide, Latinos from these three countries number about 33 million (9 million Puerto Ricans, 11 million Dominicans, and 13 million Cubans).

    Crowd waving Puerto Rican flags at the Puerto Rican Day Parade in New York City
    Recent studies have shown that many Caribbean Latinos may have Taíno DNA. For example, up to 61% of Puerto Ricans may have Taíno ancestry. Photo from the New York Post.

    If the DNA studies are accurate, then there may be over 13 million Taíno descendants living around the world, and many more if you look at the other West Indian Islands. Not only are Taínos not extinct, but they may be one of the largest groups of indigenous descendants outside of Central or South America.

    Why Are Taínos Left Out of Native American History?

    This led me to another question, “Why don’t we celebrate Taínos when we celebrate Native American history?”

    For example, I recently visited the Heard Museum in Phoenix, one of the nation’s premier Native American art and history museums. I could not find a single reference to Taíno people in the Museum. Similarly, you would be challenged to find a Taíno exhibition at most Native American festivals around the country. It’s as if the Taíno people were forgotten.

    I tried to understand why Taínos were forgotten in Native American history, but I realized that I wasn’t even sure if Taínos were Native Americans.

    I asked my Dominican friend, “Are Taínos Native Americans?”

    She thought for a few minutes and then responded, “I guess it depends on what you consider Native American. Yes, they are indigenous, but they’re not Native Americans like ‘Native Americans’ in the U.S.”

    “What about Puerto Rico?” I replied, “That is part of the U.S.”

    “I guess that is part of the U.S.” she said perplexed, “I’m not sure.”

    I wasn’t sure either.

    So, Are Taínos Native American?

    Painting of Christopher Columbus arriving in the Caribbean and meeting the Taíno people
    When Christopher Columbus met the Taíno people, he called them “Indian” because he thought he arrived in India (Asia).

    Of course, Taínos were indigenous people, but I wasn’t clear if the term Native American refers to indigenous people from the 50 United States only, or if Native American refers to indigenous people from all of North, Central, and South America and the Caribbean.

    As it turns out, there is not a clear definition of what Native American means. Some organizations define Native American as the indigenous people of the United States (not including its territories), others expand the definition to include the United States and its territories (Puerto Rico and Guam included), and others define Native Americans as any indigenous people from the Western Hemisphere. If we define Native Americans as indigenous people from only the 50 United States, then Taínos would not be considered Native Americans. However, if we include the U.S. territories or greater Americas, then Taínos would be included as Native Americans.

    Although the definition of Native American is not universally agreed upon, we should include Taínos as Native Americans for two important reasons.

    The first reason why we should include Taínos in Native American history is that the term Native American and American Indians have historically been used interchangeably. Remember that Taínos were the first indigenous people to ever be called Indians. They played a pivotal role, although tragic, in the arrival of Christopher Columbus and the early history of the New World. We should not exclude this important group of indigenous people when remembering Native American history.

    The second reason why we should celebrate Taíno heritage is that Taíno descendants are foundational to the United States. Not only is Puerto Rico (one of the ancestral homes of Taínos) a commonwealth of the United States, but Taíno descendants also constitute a large population of U.S. Citizens. If the DNA studies are correct, then there may be over 4 million Latinos with Taíno ancestry living in the United States. When the United States celebrates Indigenous People Day in October and Native American Heritage Month each November, we should also celebrate Taíno heritage.

    Taíno heritage is American heritage.

    Ultimately though, Merriam-Webster says that a Native American is, “a member of any of the indigenous peoples of the western hemisphere especially: a Native American of North America and especially the U.S. — compare American Indian.”

    Based upon this definition, and the previous reasons discussed, Taínos are Native Americans. The Caribbean is part of North America and Puerto Rico is part of the U.S.

    The definition of Native American can be confusing, which is one reason why Taínos are often forgotten in Native American celebrations. Another reason is that so much of our culture, language, and heritage was lost. Although a few words, artifacts, and old anthropology journals exist, we know very little about the Taíno people. Although there are millions of Taíno descendants, our culture was mostly wiped out by colonizers and missionaries. In contrast, tribes like the Navajo, Hopi, and Cherokee still practice tribal rituals that have been passed down through generations.

    The Taíno Revival Today

    Fortunately, there are new efforts afoot to restore Taíno culture and heritage. Various groups, influencers, and authors are attempting to recreate Taíno language, culture, and customs from various historical artifacts and old journals. Thanks to the internet, we are experiencing the early stages of a Taíno culture revival. Leaders like Jorge Baracutei Estevez, pictured at the top of this post, and Taíno community groups across the diaspora are carrying that work forward.

    For my family, this revival is personal. To celebrate Indigenous Peoples Day, we went on an impromptu camping trip to the Superstition Mountains. In the tradition of our Taíno ancestors, the children and I made naguas (loincloths and skirts) and cachuchas (headdresses), and the girls each earned their first feather for making their naguas. That night we joined the virtual gathering of the Higuayagua Taíno tribe and listened as our caciques (chiefs) and elders shared stories, prayers, and Taíno songs.

    Robert Solano and his family at sunset in the Arizona desert, wearing handmade Taíno naguas and cachuchas
    Indigenous Peoples Day in the Superstition Mountains: our family in the naguas and cachuchas we made together.
    Taíno descendants sharing Taíno culture at a community festival booth
    A new generation of Taíno descendants are attempting to revitalize Taíno culture and interest in their indigenous history. Image from @ojalathreads on Instagram.

    Another reason why Taínos have historically not been celebrated with Native American heritage is because most Caribbean Latinos and West Indian islanders do not know their own ancestry. Like myself, most of us were taught that the Taíno were extinct. Only recently, within the past two decades, has DNA testing allowed us to learn that Taíno genealogy is more widespread than many historians or anthropologists believed. As more and more people explore their own DNA through websites like 23andMe or Ancestry.com, I suspect that more and more Latinos and West Indians will take interest in their own Taíno ancestry.

    Taínos played an important role in the history of America. They were the first indigenous people that Christopher Columbus encountered and were pivotal in the founding of the New World. Although much of our ancestral culture was lost, our blood continues to live on, and the culture itself is coming back. Today, Taíno descendants make up a large population of the United States and the world. Large percentages of Dominicans, Puerto Ricans, Cubans, Haitians, Jamaicans, and other West Indians have some Taíno DNA. Their legacy continues to live on and when we celebrate Native American heritage, we should also celebrate the incredible Taíno people.

    The Taíno story has a spiritual side, too. My companion piece goes deeper: Cohoba: Rediscovering Taíno Psychedelics and Plant Medicine, the story of how I went searching for the sacred plants of our Taíno ancestors.

    I wrote Zandunga: The Taíno Warrior so my children would grow up knowing our Taíno ancestors. It’s a bilingual picture book, in English and Spanish, and it’s available on Amazon.

    Originally published February 2023. Updated October 2026. 🇪🇸 Lee este artículo en español.

    If this story stirred something in you, I’d love to keep the conversation going. Every Sunday I send one honest letter about healing, sacred medicine, the spiritual path, and what life is teaching me along the way — plus one question to carry into your week.

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